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Shahul19
Level 1
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Message 1 of 3
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B & O Play is missing after window update

HP Recommended
4PJ48EA#A2N
Microsoft Windows 10 (64-bit)

After my window update two days before, in my laptop B & O play control panel is missing in HP Audio switch icon. Before update it was there for adjusting sound. Now is missing

 

Kindly help me to resolve.

2 REPLIES 2
Lil_Boy_Blue
Level 12
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Message 2 of 3
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HP Recommended

Hi

HP Pavilion - 14-ce0001nx

https://support.hp.com/us-en/product/hp-pavilion-14-ce0000-laptop-pc/20283999/model/22864375?sku=4PJ...

https://support.hp.com/us-en/drivers/selfservice/hp-pavilion-14-ce0000-laptop-pc/20283999/model/2286...

 

Is one these installed?

Realtek High-Definition Audio Driver - Kaby Lake (W10 v1809)

6.0.1.8557 Rev.C154.2 MBNov 16, 2018
 
Realtek High-Definition Audio Driver - Whiskey Lake (W10 v1809)
6.0.1.8515 Rev.B165.7 MBDec 6, 2018

 

There are a lot of driver updates.

 

Also look for Windows.OLD for missing apps.

 Directory of C:\

05/01/2019  17:30    <DIR>          Windows
11/01/2019  10:48    <DIR>          Windows.OLD

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Shahul19
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HP Recommended

i tried both dowload but still b  & O play is missing in hp audio switch

 

help needed.

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