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smig_d
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Solved!

B&O Speakers automitaclly fades on Hp Pavilion

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Pavilion 15-cw1598sa
Microsoft Windows 10 (64-bit)

The sound on my laptop automatically fades to almost inaudible levels. It has B&O speakers installed. 

If I mute and then unmute it does return to the correct level for about 1 second before suddenly reducing the level.

 I have installed the latest drivers etc, windows updated to most recent build etc. 

This is a new laptop and done this since I bought it.

Done a factory reset and that did not fix the issue!

Please Help

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m-asp
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Message 11 of 13
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There's another thread about the same problem, with a fix that has helped a lot of people already. This seem to be a very common problem, and HP needs to adress it in a better way than to refer to std methods - we have already tried them! Please have a look at the thread "My speakers have gone very quiet...." submitted by Adaml500, and the fix that Wittledemon applies. The fix works and you should direct everyone to it from now on, or find the root cause and deal with it.

View solution in original post

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sandytechy20
HP Support Agent
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Message 2 of 13
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@smig_d

 

Welcome to HP support community.

 

Update the Bios, chipset and audio driver using HP Support Assistant.

Download and run the HP Support Assistant from this Link: Click here

 

HPSA will automatically search for all the latest drivers for your Notebook

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

     Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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Humble-Ry
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I too have this problem and have checked Windows updates and via the HP assistant.

 

also it impacts on the mic during video conferencing which for a notebook that is 4 weeks old has meant reverting to a 4 year old Acer to stop me losing money at work

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smig_d
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Everything has the latest updates and still the problem persists.

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sisaak13
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Your link for the HP Support Assistant leads to a 404 error, as do most support links I've clicked today.

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Echo_Lake
HP Support Agent
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@sisaak13

Thank you for posting back.

 

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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Echo_Lake
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@smig_d

Thank you for posting back.

 

To get the answer to this question, B&O software is outdated and replaced with the Realtek High-Definition Audio Driver (Windows 10 v1909)

Click here: https://support.hp.com/in-en/drivers/selfservice/swdetails/hp-envy-17-ce0000-laptop-pc-series/260847... to download the new audio driver for your computer. 

ECHO_LAKE
I am an HP Employee

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smig_d
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Tried this link and got an error message saying that it is not supported on my OS version. I have windows 10 build 2004

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Echo_Lake
HP Support Agent
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@smig_d

Thank you for posting back. 

 

Use the troubleshooting tool in Windows

The audio troubleshooting tool in Windows can automatically fix common audio recording and audio playback problems with your computer. Run the troubleshooting tool using the following steps:

  • In Windows, type find and fix audio into Search, or right-click the speaker icon https://hp.dezide.com/data/pictures/hp-external/web_author/guid-a7774d00-7a27-4b96-ab1c-b2f8a7083ba0-low_86905_en.jpg in the taskbar and select Troubleshoot sound problems.
  • Select Find and fix audio playback problems or Find and fix audio recording problems from the Search results.
  • Click Next.
  • Select the device you want to troubleshoot and click Next.
  • Wait while the troubleshooter detects problems and makes changes (or prompts you to make changes).
  • When the troubleshooter is done, the Troubleshooting has completed page is displayed, listing any problems found and what changes were made to the computer.
  • Click Close.
  • If a recommended action is displayed, select Apply this fix.

Restoring the audio driver in HP Recovery Manager:

  1. In Windows, search for and open Recovery Manager.
  2. Click Reinstall drivers and/or applications.
  3. Select the audio driver in the list, and then click Install.
  4. Wait for the driver to reinstall. When the installation is complete, click OK.
  5. Close HP Recovery Manager and then restart your computer.
  6. Test for sound. If the audio problem persists after reinstalling the driver, try updating the driver using Device Manager.

Updating the audio driver using Device Manager:

Make sure the audio device is enabled and then update the audio driver using Device Manager as follows:

  1. In Windows, search for and open Device Manager.
  2. Double-click Sound, video and game controllers.
  3. If a sound device is listed with a down arrow, the device is disabled. Right-click the sound device name and select Enable to re-enable the device.
  4. With the sound device enabled, right-click the sound device and select Update Driver Software.
  5. Click Search automatically for updated driver software.
  6. Windows checks for and installs any updated drivers found. The window displays whether the computer already has the latest available driver or if Windows was able to successfully update the audio driver.
  7. If a window opens asking you to restart the computer, restart the computer.
  8. Test for sound. If the audio problem persists after updating the driver, continue to the next step.

If you completed these steps and the latest driver was already installed, use the following steps to uninstall and then reinstall the driver:

  1. In Windows, search for and open Device Manager.
  2. Double-click Sound, video and game controllers.
  3. Right-click the sound device and select Uninstall.
  4. Restart the computer to reinstall the driver.
  5. Test for sound. If the audio problem persists after reinstalling the driver, continue to the next step.

BIOS Update: Follow steps from the link: https://support.hp.com/in-en/document/c00042629

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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smig_d
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HP recovery manger not on my machine. This is a brand new Pavilion.

I have updated all drivers and Bios. Still no fix.

I have tried all the suggestions you mentioned, no fix.

My daughter has a brand new pavilion also and that is showing exactly the same problem.

 

There seems to be a problem with the hardware/software issue with the B&O setup and newer versions of Windows 10. This needs to be sorted soon or I will return the laptop and buy a different brand.

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