• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
15-ab032tx
Microsoft Windows 10 (64-bit)

 

Product Name: Pavilion 15 ab032tx
Operating System: Microsoft Windows 10 (64-bit)
Dear sir,

I purchased this laptop recently and it came preinstalled with B&o (Bang & Olufsen) equalizer...

2 days back I recived a notification for upgrading to windows 10..
After doing the same I was adviced by HP support assistant to update the audio drivers( RealtekHD last updated .
After installing it I was asked to restart the computer...
After the restart B&o equalizer is missing from both the system tray as well as controlpanel...
There are no issues with sound output as such...

I have checked the HP website for the B&o software under my product... But couldn't find it..

Kindly guide the method to get B&o Equaliser installed...

Thanking you
Rkg1
5 REPLIES 5
HP Recommended

Hi,

Try downloading and reinstalling the Realtek drivers for your PC:

 

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-pavilion-15-ab000-notebook-pc-series/7...

 

Hope it helps,

David

HP Recommended

sir, 

      i want B&O audio driver for my pc

HP Recommended

The b&o software is included in the Realtek audio driver package in the link I posted.

 

Hope it helps,

David

HP Recommended

Had the same proble with my 17" Envy laptop - B&O gone after last Windows 10 update.  Tried HP support but they were exceedingly difficult to understand and couldn't grasp the problem.  Like you I never lost sound - just the upgraded sound that B&O provides.  HP support insisted that I reset my laptop to factory install but this is a work computer and has several licensed packages on it as well as MS Office Pro 2016 and a month of work files.  It would take me forever to reinstall everything (software and data) on a wholesale basis like this.  More over, doing so would accomplish nothing since the the first time I started the reset computer it would run a series windows updates and I'd be right back to where I am now.  

 

HP support isn't trained to troubleshoot problems.  When they don't understand a problem or know how to resolve it their solution is to reset the computer back to the factory settings and lose everything you had on it.  They can't seem to grasp the simple solution of reinstalling a basic component of the initial factory install.

HP Recommended

Hi.

I have installed the file you posted and an error occurred while installing wizzard.

Please help.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.