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‎07-06-2019 08:31 PM

HP Recommended
Product: Pavilion 15-cw1004la
Operating System: Microsoft Windows 10 (64-bit)

Product name: HP Pavilion 15 cw1004la

 

Dear community,

 

I purchased this laptop recently on Sam's club on México and it came preinstalled with B&O.

 

A few days ago, I realized some issues with my laptop, but the main one was volume tended to vary even when I set it up to 100%, decreasing automatically from time to time. 

 

I tried to solve it following some forum advises, hence, I installed RealTek's driver. Problem was solved then, but when I wanted to use the B&O equalizer I could notice it was uninstalled. It seems it happened when I updated RealTek's driver.

 

Is there any way it can be installed again?

 

Really looking forward to your response and thank you so much in advance!

 

- Luis Herrera.

 

 

2 REPLIES 2

‎07-07-2019 03:28 AM

HP Recommended
@Aldahir_herrera wrote:

... Problem was solved then, but when I wanted to use the B&O equalizer I could notice it was uninstalled. It seems it happened when I updated RealTek's driver.

@Aldahir_herrera 

 

It is now under HP Audio Switch as shown

 

    BandOa.png

 

Regards.

BH
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‎07-07-2019 10:09 AM

HP Recommended

Thank you but, it's not there

This is the link I used for installing the Realtek audio driver: https://support.hp.com/mx-es/document/c05224004

 

 2019-07-07 (1).png

Hope you can help me.

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