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Aldahir_herrera
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B&O driver uninstalled while triying to solve audio problem

HP Recommended
Pavilion 15-cw1004la
Microsoft Windows 10 (64-bit)

Product name: HP Pavilion 15 cw1004la

 

Dear community,

 

I purchased this laptop recently on Sam's club on México and it came preinstalled with B&O.

 

A few days ago, I realized some issues with my laptop, but the main one was volume tended to vary even when I set it up to 100%, decreasing automatically from time to time. 

 

I tried to solve it following some forum advises, hence, I installed RealTek's driver. Problem was solved then, but when I wanted to use the B&O equalizer I could notice it was uninstalled. It seems it happened when I updated RealTek's driver.

 

Is there any way it can be installed again?

 

Really looking forward to your response and thank you so much in advance!

 

- Luis Herrera.

 

 

2 REPLIES 2
banhien
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Message 2 of 3
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@Aldahir_herrera wrote:

... Problem was solved then, but when I wanted to use the B&O equalizer I could notice it was uninstalled. It seems it happened when I updated RealTek's driver.


@Aldahir_herrera 

 

It is now under HP Audio Switch as shown

 

    BandOa.png

 

Regards.

BH
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Aldahir_herrera
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Thank you but, it's not there

This is the link I used for installing the Realtek audio driver: https://support.hp.com/mx-es/document/c05224004

 

 2019-07-07 (1).png

Hope you can help me.

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