B&O experience option get grayed out when headphones are connected.

[pavilion_usr]

Whenever I connect my headphones, B&O experience option gets grayed out. It works normally when Laptop speakers are used. It was working fine before I reinstalled windows. After the re-installation the problem has started. I have reinstalled the realtek drivers. Also my HP recovery manager is not getting installed. Whenever I install HP recovery manager, the installation process takes place and as soon as the bar gets 100% it suddenly shuts down and the software doesn't get installed.

Please Help.

I have attached the image of B&O Play Audio Control.

[The_Fossette · Accepted solution]

@pavilion_usr,

I reviewed your post and I understand that the Bang and Olufsen experience doesn’t work when you connect headphones.

Don’t worry, I assure you I will try my best to get this sorted.

Have you tested with different headphones?

I would like to inform you that some headphone doesn’t support this feature and that could be a reason why is it grayed out. Having said that, I recommend you uninstall the audio driver from device manager and then download and install the audio driver from the below link and check.

https://ftp.hp.com/pub/softpaq/sp88001-88500/sp88075.exe

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

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