B&O player not found after a windows update

[badrun]

Hi, I recently bought the Pavilion 14-ce0988nl which had the B&O software preinstalled.

After an automatic windows 10 update, I cannot find the B&o player anymore. 

I've never had a problem like that before. So if you have any idea about what happened and also a way to solve it, I would really appreciate your help.

Thank you for your time.

[banhien]

@badrun 

It should be under HP Audio Switch now, as shown

 

Regards.

[badrun]

Hello

thanks for responding to my question,

I tried to open that icon, but the problem persists.

when I click on the HP Audio Switch it just disappears..., the same thing if I search it in files, I only can find his link on the desktop and not the original file, like if it disappeared.

thank you for helping.

That's what happens when I click on the HP Audio Switch (opens an 'invisible' window then disappears)

 

[banhien]

@badrun 

The HP Audio Switch icon on your machine does not show full information, only letter x. Please do a clean install Audio software/driver, this should help.

(a) Download the following driver and save on your computer,

   https://ftp.hp.com/pub/softpaq/sp92501-93000/sp92941.exe

(b) Go to Device Manager, Sound to uninstall sound driver (Realtek) and reboot,
(c) Right click downloaded file and select Run as administrator,
(d) Reboot again.

Regards.

[badrun]

Thanks again for your replay.

I have one more question, as I can't figure out which driver I should uninstall...

  

I tried with uninstalling only the Realtek(R) Audio driver, and nothing has changed.

I appreciate your help. 

thanks

[banhien]

@badrun 

I did say Realtek on my previuos reply.

Regards.