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‎04-03-2019 10:00 PM

HP Recommended
Product: Spectre x360 Convertible 15
Operating System: Microsoft Windows 10 (64-bit)

The sound from the B&O speakers is tinny and scratchy, almost to the point of being unlistenable. I have to use headphones now they are so bad. I have tried updating the driver, but that doesn't seem to help.

3 REPLIES 3

‎04-03-2019 11:27 PM

HP Recommended

@ROswald 

 

Please let us know what is your Spectre x360 Convertible 15  ? Please use the following instructions to find out the model/product of your machine:


  https://support.hp.com/us-en/document/c03754824


Please do NOT post its Serial number (s/n).


Regards.

BH
***
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‎04-04-2019 06:37 PM

HP Recommended

My product name is Spectre x360 Convertible 15-ch0xx, and my product number is 2LV24UA#ABA.

 

Thanks for the help.

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‎04-04-2019 09:43 PM

HP Recommended

@ROswald 

 

Your machine is an HP Spectre x360 - 15-ch011dx. Its specs:

 

     https://support.hp.com/au-en/document/c05927047

 

Please do a clean install Audio softeware/driver, this should help.


(a) Download the following driver and save on your computer,


    https://ftp.hp.com/pub/softpaq/sp87501-88000/sp87996.exe


(b) Go to Device Manager, Sound to uninstall sound driver and reboot,
(c) Right click downloaded file and select Run as administrator,
(d) Reboot again.


Regards.

 

 

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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