• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎04-03-2019 10:00 PM

HP Recommended
Product: Spectre x360 Convertible 15
Operating System: Microsoft Windows 10 (64-bit)

The sound from the B&O speakers is tinny and scratchy, almost to the point of being unlistenable. I have to use headphones now they are so bad. I have tried updating the driver, but that doesn't seem to help.

3 REPLIES 3

‎04-03-2019 11:27 PM

HP Recommended

@ROswald 

 

Please let us know what is your Spectre x360 Convertible 15  ? Please use the following instructions to find out the model/product of your machine:


  https://support.hp.com/us-en/document/c03754824


Please do NOT post its Serial number (s/n).


Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎04-04-2019 06:37 PM

HP Recommended

My product name is Spectre x360 Convertible 15-ch0xx, and my product number is 2LV24UA#ABA.

 

Thanks for the help.

Was this reply helpful? Yes No

‎04-04-2019 09:43 PM

HP Recommended

@ROswald 

 

Your machine is an HP Spectre x360 - 15-ch011dx. Its specs:

 

     https://support.hp.com/au-en/document/c05927047

 

Please do a clean install Audio softeware/driver, this should help.


(a) Download the following driver and save on your computer,


    https://ftp.hp.com/pub/softpaq/sp87501-88000/sp87996.exe


(b) Go to Device Manager, Sound to uninstall sound driver and reboot,
(c) Right click downloaded file and select Run as administrator,
(d) Reboot again.


Regards.

 

 

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.