BANG & OLUFSEN

[VENKAT_RAAJ]

My Notebook has Front  speakers ( above the Keyboard) and two  small seperate speakers (under the Keyboard ). Front speakers are not working. Tried updating Bang & Olusen Interface but still not solved.. 

[A4Apollo]

Hi! @VENKAT_RAAJ, Thanks for stopping by HP forums!

I understand you are unable to get audio from the front speakers.

Don't worry I'll try to help you out.

Did you make any software or hardware changes on your PC?

Have you tried checking with external headphones or speakers does the issue persists?

Please uninstall the audio drivers from device manager and install the latest audio drivers.

Go to windows desktop

Hold Windows key + Letter R key.

Run dialog box would open type devmgmt.msc

Device manager window will open.

Select audio and inputs.

Right click Realtek audio driver and click uninstall.

Restart your PC and install the latest audio drivers using this link.

Also, update BIOS on your PC using this link.

Let me know if this works!

Have a wonderful weekend ahead! 🙂

[VENKAT_RAAJ]

While updating BIOS, some sort of cracking glitch sound came from front speakers. But after BIOS & Driver update still 'No Sound" problem is there. 

[Jeet_singh]

Hi @VENKAT_RAAJ,

Thank you for replying,

I appreciate your time and efforts,

As I understand while updating bios you could hear a crackling sound, I would suggest you download and install the SoftPaq which should help to resolve this issue. -  Click here

If the issue persists, I would suggest you check with an external speaker or headphones.

For more details, please follow the steps suggested in the support document for - HP Notebook PCs - No Sound from Speakers (Windows 10)

I hope this helps. Let me know how it goes for further assistance.

Please respond to this post with the result of your troubleshooting. I look forward to hearing from you. 

If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.

If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.

And I Hope you have a good day, Ahead.

Regards,

[VENKAT_RAAJ]

The given Softpaq link is not working

[Jeet_singh]

Hi @VENKAT_RAAJ,

Thanks for the update,

I understand you have tried to download the SoftPaq, unfortunately, the link does not work, don't worry let's try these steps here:

Update the Bios and Chipset drivers and Audio drivers from our HP Support website.

HP recommends using HP Support Assistant on a regularly scheduled basis. Run HP Support Assistant to scan your computer and get the status of any available maintenance tasks and check for important HP driver updates. Refer this link to know how to use HP support assistant.

Let me know how it goes for further assistance.

Cheers!

[VENKAT_RAAJ]

Still problem exist. While Charger being plugged & playing any audio producing cracking pop sound from front speakers. But when plugged out , the same not produced.  This case also happened to others too ( refered from post "Bang & Olufsen audio is not working, just the 2 default pc speakers dated  01-18-2016 ". 

[Riddle_Decipher]

@VENKAT_RAAJ

It looks like you were interacting with @Jeet_singh, but he is out for the day & I'll be glad to help you out, 

I'm the Riddle_Decipher & I'm at your service. 

I reviewed your post and it looks like this could be a faulty charger port causing the sound to appear when connected,

I recommend you Contact HP to set up a repair service as they would either repair or replace the defective parts (free of charge, if covered by HP Warranty).

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone number to obtain a case along with the phone number.

They will be happy to assist you immediately.

If you wish to show appreciation for my efforts, 

Mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

[VENKAT_RAAJ]

I bought the laptop for 97K only bcoz of Bang & Olusen system. Within 1.5 years the sound sytem  got malfuntioned. This case happened to other customers too even much earlier, which means its the failure of the HP & Bang & Olufsen.

[A4Apollo]

@VENKAT_RAAJ, It's great to hear from you again.

I appreciate your efforts for trying out the steps.

As you mentioned the issue persists after trying out the steps.

Please uninstall the audio driver from device manager and install the audio driver from recovery manager and check if it helps.

Refer this article to know more information about installing the driver from recovery manager.

If the issue still persists after trying out the steps it is certainly a hardware issue, please contact HP Support for service options.

Link to contact HP.

I'll watch your reply!

Take Care! 🙂