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‎09-06-2019 02:00 PM

HP Recommended
Product: Pavilion 15-bc551nd
Operating System: Microsoft Windows 10 (64-bit)

A few days back when I bought this laptop the sound was pretty bad. I tried updating the drivers with the HP Support Assistant but it kept saying that the driver was not supported on this OS (???). I also noticed that my headset microphone didn't work. When I plugged my headset in the audio jack it still used the default microphone. How can I fix this problem because it's pretty annoying. Especially when you buy a brand new laptop...

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-06-2019 06:47 PM

HP Recommended

@Steezzy 

 

Please download and install the following Realtek audio software for Windows 10 1903:

 

   https://ftp.hp.com/pub/softpaq/sp97001-97500/sp97019.exe

 

Regards.

BH
***
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

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3 REPLIES 3

‎09-06-2019 06:47 PM

HP Recommended

@Steezzy 

 

Please download and install the following Realtek audio software for Windows 10 1903:

 

   https://ftp.hp.com/pub/softpaq/sp97001-97500/sp97019.exe

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎09-07-2019 06:37 AM

HP Recommended

It is working fine now. Thanks for the solution!

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‎09-07-2019 07:20 AM - edited ‎09-07-2019 07:21 AM

HP Recommended

In my case, after windows 10 update 1903, sound and microphone are working, but mic input is unrecognizably distorted, rendering it useless.

The audio is Realtek+B&O, the laptop is Envy 13-ah0xxx

The update above did not change anything.

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