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- HP Community
- Notebooks
- Notebook Audio
- Band and Olufsen malfunction?

Create an account on the HP Community to personalize your profile and ask a question
09-26-2021 06:25 AM
I keep getting rapid pop ups telling me that I have just plugged something into my audio jack (I haven't) and seconds later, that I have unplugged something (there's NOTHING there). I tried re-starting, at which point, audio cut out all together. The popup specified that it was coming from the B&O audio system.
And of course this happens the week after I get an email from HP telling me they are no longer offering support for my computer (as in the model, not me personally). This laptop is barely 3 years old.
09-29-2021 01:07 PM
Thank you for posting on the HP Support Community.
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:
- What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824
Keep me posted for further assistance.
ECHO_LAKE
I am an HP Employee