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Level 2
24 9 0 1
Message 1 of 12
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Flag Post

Solved!

Bang And Olufsen audio app has disappeared

HP Recommended
HP Pavilion Laptop 15-cs2xxx
Microsoft Windows 10 (64-bit)

Hello

This computer came with the Bang and Olufsen App.

I used it the day I received my computer but it has now disappeared.

Please advise me as to how I can recover it.

Regards

John Winney

 

11 REPLIES 11
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Level 19
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Message 2 of 12
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@EFLYNN 

 

It may be buried under HP Audio Switch as shown

 

      BandOa.png

 

Regards.

BH
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

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24 9 0 1
Message 3 of 12
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Hello

 

Thank you for your prompt reply.

 

I clicked on the circled icon and got HP Audio Switch but with Bang and Olefsen Audio missing .

 

Some suggestions please

 

Regards

 

EFlynn

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Level 2
24 9 0 1
Message 4 of 12
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Hello

Bang  and Olufsen is missing from HP Audio Switch .

 

Any  further suggestions ?

 

RFLYnn

 

 

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Message 5 of 12
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Hello

 

Further to the above email

Bang and Olufsen Audio Control visible in Control Panel but will not open when clicked.

 

Regards

 

John Winney

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HP Support Agent
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Message 6 of 12
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@EFLYNN Welcome to HP Community!

 

Did you attempt to reinstall the software?

 

If you haven't, please remove the software and try downloading and reinstalling the Realtek HD Audio software package on the following link - this should also reinstall the HP Audio Switch:

Click here to download

 

When the re-installation has completed,

restart the notebook.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee

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24 9 0 1
Message 7 of 12
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Hello

The download link you gave me " Click Here to Download" does not work -it simply opens my computers download folder.

Regards

John Winney

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HP Support Agent
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Message 8 of 12
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@EFLYNN Its asking you where to save, the default location is your downloads folder, please click on save and it should download the file, once done, install it and it should resolve the issue.

Riddle_Decipher
I am an HP Employee

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Author
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24 9 0 1
Message 9 of 12
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Hello

Downloaded and installed sp80538 as directed.

Sorry no change-Bang & Olufsen and equaliser still missing.

Any suggestions.

Another question - how do you insert a file into an email such as this one ?

Regards

John Winney

 

 

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HP Support Agent
HP Support Agent
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Message 10 of 12
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@EFLYNN I suggest you create a new user account, then go to the device manager and uninstall the audio drivers, when done, restart the device,

Go to the HP website and download the latest audio drivers.

 

That said, you may need to zip or compress the file using winrar, only then can it be dragged and dropped into an email without any issues.

 

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

Riddle_Decipher
I am an HP Employee

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