Bang & Olufsen Experience can't be enabled

[swacker19]

Having issues with enabling Bang & Olufsen when I have my earphones plugged in. Does enable back when I remove from the socket.

[Riddle_Decipher · Accepted solution]

@swacker19

Thank you for joining HP Forums. 

I'll be glad to help you,

As I understand the Bang & Olufsen Audio Control Panel isn't enabled when using earphones,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Did you attempt to reinstall or update the software?

If you haven't, please remove the software and try downloading and reinstalling the Realtek HD Audio software package on the following link - this should also reinstall the B&o guide:

http://ftp.hp.com/pub/softpaq/sp80501-81000/sp80538.exe

When the re-installation has completed,

restart the notebook.

Keep me posted,

If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

[swacker19]

Thanks mate, though I have tried it, wasn't able to enable. I even tried to uninstalling and reinstall, doesn't work. Since it wasn't working, I tried to install IDT driver, which said Object not present., so thinking it doesn't support.

I removed Realtek driver and replaced it with High Definition Audio Device, where I was at least able to have Bass Boost. I think I will just have to use this driver instead.

[swacker19]

---

Riddle_Decipher wrote:

@swacker19

Thank you for joining HP Forums. 

I'll be glad to help you,

As I understand the Bang & Olufsen Audio Control Panel isn't enabled when using earphones,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Did you attempt to reinstall or update the software?

If you haven't, please remove the software and try downloading and reinstalling the Realtek HD Audio software package on the following link - this should also reinstall the B&o guide:

http://ftp.hp.com/pub/softpaq/sp80501-81000/sp80538.exe

When the re-installation has completed,

restart the notebook.

Keep me posted,

If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

---

Actually, for some reason I was able to use Bang & Olusen's equalizer when I reinstalled the driver back to Realtek. Thanks for the help. I shouldn't have opened a thread, my bad.

[Jeet_singh]

Hi @swacker19,

It looks like you were interacting with @Riddle_Decipher, but he is out for the day & I'll be glad to help you out, 
I'm the Riddle_Decipher & I'm at your service. 

I'm glad to hear you found the solution you were looking for.
Thanks for taking the time to let the community know about the solution.

You've been great to work with and it has been a genuine pleasure interacting with you.
I hope both you and your product works great and remain healthy for a long time 😉 

Take care now and do have a fabulous week ahead. 🙂
Regards,

[avrliza]

I have the same issue and wanted to ask if HP has fixed it. 

[College_boy_141]

is this solution is for every laptop??

because right now after i installed the package on my laptop (omen 15-dc0020nr), it doesn't make any sound at all, i tried to disable and enable the audio device, plugged in a headset or a speaker but it doesn't seems to make any sound at all.

[kevin-t]

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
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