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Mecham_N
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Message 1 of 5
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Flag Post

Bang & Olufsen Experience won't enable...

HP Recommended
HP Omen 15
Microsoft Windows 10 (64-bit)

Hi, I have spent a few hours now trying to update my audio driver, as I noticed that the Bang & Olufsen options on my Omen Audio Control was no longer enabled. When I click to enable it, nothing happens - in fact, when I change tabs, it disables it and will not allow me to access the additional features. I am only able to access the equalizer.

 

I have provided an image below of the screen.

 

I have tried updating it to different versions of the driver, past and present, as well as uninstalling and reinstalling, restoring my laptop and resetting the application - no luck! 

 

I have looked through the channels on here, but they all seem to be quite different (perhaps I have just not looked hard enough) - apologies if it has been answered.

 

My laptop is an OMEN by HP 15-dc1015na.

 

Any help would be much appreciated!

 

Capture.JPG

4 REPLIES 4
praveenbv
HP Support Agent
HP Support Agent
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Message 2 of 5
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@Mecham_N,

 

Welcome to the HP Support Community. I'd be happy to assist you with the audio issue. 

 

Please try these steps - 

 

Step 1 Run Audio troubleshooter -

1) In Windows, type "Find and fix audio" into Search, or right-click the speaker icon on the taskbar and select Troubleshoot sound problems.

2) Select Find and fix audio playback problems or Find and fix audio recording problems from the Search results.

 

Step 2 Re-install the Audio drivers -

1) In Windows, search for and open Device Manager.

2) Double-click Sound, video and game controllers.

3) Right click on the Audio drivers and click on uninstall.

4) Restart the computer.

 

Download and install the latest audio driver from here.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

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praveenbv
HP Support Agent
HP Support Agent
7,672 7,670 328 396
Message 3 of 5
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Greetings! 

  

This message is from the HP Support team, 

  

Just needed to know if all your queries were resolved? 

  

If not, I could help you get there. 

  

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

  

Have a great day ahead! 

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Mecham_N
Author
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Message 4 of 5
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Hi Praveen 

 

Thanks for the reply. Unfortunately it has not resolved the issue and in fact I have no lost the option I am referring to completely.

 

Troubleshooting didn't find any issues either.

 

Any further suggestions?

 

Thanks 

 

Mecham 

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praveenbv
HP Support Agent
HP Support Agent
7,672 7,670 328 396
Message 5 of 5
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@Mecham_N

 

We have done the basic troubleshooting as per the document and the notebook needs to checked taking remote access so that get to know it's a hardware or software issue.

 

I'd suggest you contact HP in your region regarding the service options for your computer or HP Chat Support Team.

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