Bang & Olufsen Issues?

[FL_music_produc]

I use a focusrite 2i2 3rd gen for music production. For some reason it glitches (has this horrible robotic sound) and drops out. When it was doing this I went to sound settings, and the interface dropped out. the laptop was switching between the Realtek audio and the Focurite audio by itself for a min then it quiet. I never had this issue with my previous audio interface. Here is what I have done so far to fix it. I have deleted all extra programs, checked out how much cpu and ram is being used. Nothing is ever close to maxed out. I checked for driver conflicts in the device manager. Everything looks good there. Went to the Focusrite website and ran through their optimizing windows for audio. I also tested the DPC latency. No issues there either. Could it be the Bang & Olufsen app causing me these problems? Can I delete it and the sound will still work when not connected to the interface?   Any help would be appreciated.

[Irfan_06]

Hi @FL_music_produc,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

It sounds like you've done a lot of troubleshooting already! Let's address the issues systematically, considering the possibility of conflicts or settings that might cause these glitches and dropouts. Here's a plan:

1. Bang & Olufsen App

The Bang & Olufsen app is an enhancement utility for audio, primarily for Realtek audio devices. While it shouldn't affect the Focusrite interface directly, audio enhancements from the app could interfere.

• You can safely uninstall the Bang & Olufsen app and check if the issue resolves.
• To ensure sound still works when not connected to the Focusrite, check the default audio device settings after uninstalling. Windows will still use the Realtek driver for internal audio.

2. Exclusive Mode Settings

Sometimes, issues arise due to multiple programs trying to control the audio interface.

• Go to Control Panel > Sound > Playback/Recording Devices.
• Select the Focusrite device, click Properties, and navigate to the Advanced tab.
• Disable "Allow applications to take exclusive control of this device" and test if the issue persists.

3. USB Power Management

USB power-saving features can cause disconnections or glitches with audio interfaces.

• Go to Device Manager > Universal Serial Bus controllers.
• Right-click each USB Root Hub/Hub entry > Properties > Power Management.
• Uncheck "Allow the computer to turn off this device to save power".

Additionally, disable USB selective suspend:

1. Open Power Options > Advanced settings.
2. Find USB settings > USB selective suspend setting and disable it.

4. Focusrite Sample Rate and Buffer Size

Ensure the sample rate and buffer size in the Focusrite Control software match your project and are stable for your system.

• Open Focusrite Control and set a sample rate (e.g., 48 kHz).
• Increase the buffer size to something higher, like 256 or 512, and see if the glitches resolve.

5. Windows Audio Enhancements

Disabling system-wide audio enhancements may help.

• Go to Control Panel > Sound.
• Right-click the Realtek device, click Properties, and go to the Enhancements tab.
• Check "Disable all enhancements".

6. Update Chipset and USB Drivers

Ensure your laptop’s chipset and USB drivers are fully up-to-date. You can get the latest drivers from the HP Support website for your specific model.

7. Test on a Different USB Port

Connect the Focusrite interface to a different USB port, ideally avoiding USB hubs or using ports directly on the laptop.

8. Additional Testing

If the issue persists, try using the Focusrite interface on another system to verify that the device itself isn't malfunctioning. Also, test a different cable for the interface.

9. Update Firmware

Check if there's any firmware update available for your Focusrite interface on their website.

10. Realtek Driver Update

Ensure that the Realtek driver is up-to-date or try rolling back to a previous version if this issue started after an update.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support