Bang & Olufsen app and Omen Audio Control are missing

[bporter6]

I had some audio issues after a driver update and uninstalled all my audio software and drivers. I finally fixed the issue and reinstalled the RealTek driver, but now the Bang & Olufsen app and Omen Audio Control app are missing and I can't figure out how to reinstall them. There appears to be no audio equalizer available.

I have an HP Omen 15-en0023dx running Windows 10, Version 10.0.19045 Build 19045.

I don't understand why HP makes it so difficult to download apps for their machines. This shouldn't be this difficult.

How can I get one of these apps to work so I can use an equalizer?

[A_Gayathri]

Hi @bporter6 ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with the missing Bang & Olufsen and Omen Audio Control apps on your HP Omen laptop, you can follow these steps to reinstall the necessary software and drivers:

Step 1: Update Audio Drivers

1. Download the latest audio drivers:
   • Go to the HP Support website.
   • Enter your laptop model (HP Omen 15-en0023dx) in the search bar.
   • Navigate to the "Drivers & Software" section.
   • Select your operating system (Windows 10) and look for the latest Realtek audio driver.
   • Download and install the driver.

Step 2: Install HP Software Framework

The HP Software Framework is required for HP-specific software to function correctly.

1. Download and install the HP Software Framework:
   • Go to the HP Support website.
   • Search for "HP Software Framework" in the search bar.
   • Download and install the framework for your version of Windows.

Step 3: Install the Bang & Olufsen Audio Control and Omen Audio Control Apps

Download the Bang & Olufsen Audio Control app:

• Go to the Microsoft Store on your laptop.
• Search for "Bang & Olufsen Audio Control".
• Download and install the app.

Download the Omen Audio Control app:

• Go to the HP Support website.
• Search for "Omen Audio Control".
• If available, download and install the app from the HP website.

Step 4: Reinstall the OEM Software Using HP Recovery Manager

If the above steps don't work, you can use the HP Recovery Manager to reinstall the original software.

Open HP Recovery Manager:

• Press the Windows key and type Recovery Manager.
• Select HP Recovery Manager from the list of results.

Reinstall Software Programs:

• In HP Recovery Manager, select Reinstall drivers and/or applications.
• Follow the prompts to reinstall the Bang & Olufsen and Omen Audio Control applications.

Refer to this document: OMEN Laptop - 15-en0023dx User manual 

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[bporter6]

Hi, not a single one of these instructions worked.

Step 1. The latest driver broke my audio completely so I had to roll back to a previous version to hear ANYTHING.

Step 2. There is no "HP Software Framework" available on the HP support downloads page for my device here. Searching for "HP Software Framework" continually redirects me to enter my laptop's information and then sends me back to this page.

Step 3.  Neither of the Bang & Olufsen Audio Control and Omen Audio Control apps are available in the Microsoft Store.

Step 4. This did nothing. This feature does not appear to be on my computer, possibly because Step 2 does not work.

[A_Gayathri]

Hi @bporter6,

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!