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HP Recommended
hp spectre x360 -13-ap0008ca
Microsoft Windows 10 (64-bit)

Hi 

 

laptop was factory reset and i cant find anything to do with Bang & Olufsen on machine. Only realtek driver and no B & O app. I have looked into many threads but no luck. Any help would be greatly appreciated. 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@K2151

 

I reviewed your post and I understand that the Bang & Olufsen app is missing on the computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you uninstall the audio driver from the device manager and then download and install the driver from the below link and this should bring back the Bang & Olufsen app and the audio driver.

 

https://ftp.hp.com/pub/softpaq/sp100501-101000/sp100930.exe

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

 

The_Fossette
I am an HP Employee

View solution in original post

4 REPLIES 4
HP Recommended

@K2151

 

I reviewed your post and I understand that the Bang & Olufsen app is missing on the computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you uninstall the audio driver from the device manager and then download and install the driver from the below link and this should bring back the Bang & Olufsen app and the audio driver.

 

https://ftp.hp.com/pub/softpaq/sp100501-101000/sp100930.exe

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

 

The_Fossette
I am an HP Employee

HP Recommended

Thank you very much The_Fossette it worked and i am very grateful. however prior to your solution i called hp support and they advised i do a windows update and that has caused another issue. its unrelated to the audio, so i will make another post. hopefully i will have your expertise to assist with that as well. 

much appreciated once again

 

K2151

HP Recommended

 

@K2151,

 

Perfect, I am really glad to hear that!

 

Sure! please create a new post and you may get your answers from the vast members we have in our community forums at HP. If no one replies to your query, I will definitely answer your question.

 

Cheers!

The_Fossette
I am an HP Employee

HP Recommended

Hi The_Fossette

 

hope all is well. I have not received any guidance from the community on how to resolve the display issue. Can you please see if it is something you can help with. I created a separate post for that issue but as of yet no reply. Your help would be greatly appreciated.

thanks again

k2151

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