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‎03-02-2019 10:58 AM

HP Recommended
Product: HP Pavilion Laptop 15-cs0xxx
Operating System: Microsoft Windows 10 (64-bit)

Bang&Olufsen mysteriously disappeared. Same thing happened to Beats Audio with a previous HP Laptop. Any recover options. I have tried EVERYTHING with HP Support--they've remoted in 3 times, updated, Realtek, bios, etc. Any ideas? Thank you.

7 REPLIES 7

‎03-02-2019 11:05 AM

HP Recommended

@Dollarlogic 

 

It should be under HP Audio Switch ion as shown

 

      BandOa.png

 

Regard.

BH
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‎03-02-2019 11:14 AM

HP Recommended

Welcome to the HP Support Community  @Dollarlogic 

 

What version W10 do you have installed???

 

  1. Click Search (magnifying glass) in the task bar.
  2. Type " winver".
  3. Click winver run command. 

 

REO

‎03-02-2019 12:24 PM

HP Recommended

Version 1809 (OS Build 17763.316

 

<<What version W10 do you have installed???>>

‎03-02-2019 12:27 PM

HP Recommended

Thank you--yes it used to be. 

 

<<It should be under HP Audio Switch ion as shown>>

‎03-02-2019 12:31 PM

HP Recommended

@Dollarlogic 

 

Can you see B&O Control now. If you wish,  please do a clean install Audio software/driver to get the latest one:


(a) Download the following driver and save on your computer,


           https://ftp.hp.com/pub/softpaq/sp92501-93000/sp92941.exe


(b) Go to Device Manager, Sound to uninstall sound driver and reboot,
(c) Right click downloaded file and select Run as administrator,
(d) Reboot again.


Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




‎03-02-2019 12:33 PM

HP Recommended

@Dollarlogic 

 

This is what I found.

 

SUPPORT COMMUNICATION- CUSTOMER ADVISORY

 

HP Pavilion 14 and HP Pavilion 15 Laptop PC - No Audio after Installing Realtek Audio Driver from SoftPaq:

 

https://support.hp.com/us-en/product/hp-pavilion-15-cs0000-laptop-pc/20284004/document/c06225705

 

Realtek High-Definition (HD) Audio Driver - Whiskey Lake (Windows 10 v1809)

 

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-pavilion-15-cs0000-laptop-pc/20284004/...

 

REO

‎03-02-2019 12:35 PM

HP Recommended

Wait a minute Banhien, I clicked around more in that area and found it! Restored! Honestly not sure what changed but it's back. Thank you for pointing me in the right direction. Instant sound enhancement. Best to you! Andy

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