Bang & Olufsen has stopped working window dialog

[Phandry]

It takes long time i haven't udpdated anything in my laptop. until a week ago, I updated everything in this laptop. once it finished updated, everytime I turn on this lappy, there is always a window dialog that stated "Bang & Olufsen has stopped working" this window dialog also always appear whenever I want to go to menu of "Bang & Olufsen Audio Control". Howeer, audio still can come out from my speaker like normal.

It is just annoying and make me inseure.

Any feedback are really appreciated. thank you

[banhien · Accepted solution]

Hi,

Windows 10 updates last month or in June 2017 caused few problems with Audio on laptops. Please try

1. uninstall Sound driver from Device Manager,
2. reboot machine when on internet,
3. wait to 10 minuntes or so,
4. check Device Manager to see, also check sound.

If still having problem please try

1. download the following software and save on your computer,       http://ftp.hp.com/pub/softpaq/sp80001-80500/sp80436.exe
2. uninstall Sound driver from Device Manager,
3. reboot machine,
4. install the downloaded file.

Regards.

[Phandry]

Hi Banhien, I do appreaciate your feedback.

for solution number 1, you mention I unsintall sound driver from device manager, afterward, when should I reinstall it again? should I download the driver again?

thank you in advance

[banhien]

Hi,

My previous reply has 2 parts, please only use option 2 if option 1 did not work.

Option 1 says wait for 10mins or so when on internet. During this time, system should download driver for you automatically, no need to manually download.

Regards.

[Phandry]

Hi,

thank you, I do not know that 10 mins needed to download. hehe.

However, I have tried to seek the sound driver but I have 2. Which one I should uninstall? I do really appreviate your help and sorry for my lack of knowldge.

thank in advance

[Phandry]

Hi,

it works and my problem is solved.

Thank you very much for your help.

best regards,

Phandryanto

[OHAY]

i am having this same problem. Is it the Conexant ISST Audio or the Intel(R) Display Audio or both that I uninstall? Thanks

[Phandry]

The conexant one.

[jjustin]

Hi Banhien,

Your first solution worked for me! That asinine dialog is gone - and I am really, really happy!

Best,

John Justin