Bang & Olufsen speakers not working on Spectre x360 - 15-df0070nr

[Patrick9901]

This laptop is supposed to have a Bang & Olufsen "Quad" speaker setup, but only the two speakers at the bottom front of the laptop work. The speakers that are on the keyboard, closest to the screen do not work at all. No sound emits form them. What is the issue here? This is an $1,800.00 computer and it doesn't even work properly. This thing should be plug & play. Not everyone is a pseudo computer programmer.

[TEJ1602]

@Patrick9901, Welcome to HP Support Community!

I would suggest you could try to run the test on the audio from F2 (Please remember to capture the failure ID for further assistance).

• Hold the power button for at least five seconds to turn off the computer.

• Turn on the computer and immediately press the F2 key repeatedly, about once every second.

• The HP PC Hardware Diagnostics (UEFI) main menu is displayed.

• Select Component tests.

• Please initiate a test on the Audio - The Audio Playback Test checks your system to make sure the audio device is functioning properly. During the test, a few music notes are played in sequence and then repeated. This test takes 1 minute to complete. Click Audio, then click Run once. Choose either the speakers or headphones. When asked, enter the number of notes you heard.

If the test passes, as mentioned this could be a software or driver related issue. Let's try these steps here: 

I would suggest here is to Run Windows Updates troubleshooter -

Download and install the troubleshooter from this link.

Now try to perform a Windows update:

1) In the search box, type, and open Windows Updates. 

2) Check for updates. 

3) If the updates are available, click on install and restart the computer.

If the issue persists, I would suggest here is to uninstall the audio drivers from the device manager: 

Right-Click on start button> click device manager> expand sound video and game controllers>then select the sound drivers and right-click on it and uninstall the audio drivers.

Then check the box delete the software for this device.

Now restart the computer and then update the Bios, Chipset and Audio drivers on your PC from our HP support website, using this link.

Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

Refer this link to know how to use HP support assistant.

Hope this helps!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Patrick9901]

Wow... So pathetic that all this work has to be done on a BRAND NEW machine that cost $1,800.00! Imagine if you had to immediately service your brand new car? Lol.

I'm never buying another HP product again. You guys are awful.

[TEJ1602]

@Patrick9901

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community. 

[Chigurh_13]

I'm facing the exact same issue on my Spectre 13, and the above steps don't solve it. Did this ever get resolved?

[Patrick9901]

No, it was never resolved. I originally sent my first one back due to the problem and HP refunded me a whole whopping $30.00. When my new one arrived, it still had the exact same problem. I then spent multiple hours on the phone with technical support remote accessing my computer on three different occasions. Many, many hours lost during this nonsense. All while I was trying to work. Ultimately, nobody could figure out what the problem was so HP refunded me another $250.00 if I remember correctly. Still not enough, considering the machine was approximately $1,800.00 to begin with. I hate to say it, but you're probably out of luck and will have to go the same route I did. I ended up just keeping this defective computer because I was so deflated after it all.