07-18-2019 11:12 AM
This laptop is supposed to have a Bang & Olufsen "Quad" speaker setup, but only the two speakers at the bottom front of the laptop work. The speakers that are on the keyboard, closest to the screen do not work at all. No sound emits form them. What is the issue here? This is an $1,800.00 computer and it doesn't even work properly. This thing should be plug & play. Not everyone is a pseudo computer programmer.
07-21-2019 01:08 PM
@Patrick9901, Welcome to HP Support Community!
I would suggest you could try to run the test on the audio from F2 (Please remember to capture the failure ID for further assistance).
Hold the power button for at least five seconds to turn off the computer.
Turn on the computer and immediately press the F2 key repeatedly, about once every second.
The HP PC Hardware Diagnostics (UEFI) main menu is displayed.
- Select Component tests.
- Please initiate a test on the Audio - The Audio Playback Test checks your system to make sure the audio device is functioning properly. During the test, a few music notes are played in sequence and then repeated. This test takes 1 minute to complete. Click Audio, then click Run once. Choose either the speakers or headphones. When asked, enter the number of notes you heard.
If the test passes, as mentioned this could be a software or driver related issue. Let's try these steps here:
I would suggest here is to Run Windows Updates troubleshooter -
Download and install the troubleshooter from this link.
Now try to perform a Windows update:
1) In the search box, type, and open Windows Updates.
2) Check for updates.
3) If the updates are available, click on install and restart the computer.
If the issue persists, I would suggest here is to uninstall the audio drivers from the device manager:
Right-Click on start button> click device manager> expand sound video and game controllers>then select the sound drivers and right-click on it and uninstall the audio drivers.
Then check the box delete the software for this device.
Now restart the computer and then update the Bios, Chipset and Audio drivers on your PC from our HP support website, using this link.
Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.
Refer this link to know how to use HP support assistant.
Hope this helps!
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07-22-2019 09:52 AM
Wow... So pathetic that all this work has to be done on a BRAND NEW machine that cost $1,800.00! Imagine if you had to immediately service your brand new car? Lol.
I'm never buying another HP product again. You guys are awful.
07-22-2019 10:30 AM
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
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