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Bang and Olfusen

HP Recommended
Pavilion 16-a0xxx
Microsoft Windows 10 (64-bit)

Hello. How do I get Bang & Olfusen to recognize my speakers instead of the disabled headphones?



Thank you for your help.



Edit: I have resolved the issue. 

HP Support Agent
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Thank you for posting on HP Support Community.


Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

An incorrect setting in Windows could cause microphone issues. Use Windows Sound settings to configure the microphone.

  1. Connect the microphone to the computer.

  2. In Windows, search for and open Sound.

  3. Click the Recording tab in the Sound window.

    Recording tab in the Sound window

  4. In the list of devices, find the microphone that you want to use.

    If the microphone is not listed, use the following steps to show disabled and disconnected devices:

    1. Right-click an empty area of the Sound window.

    2. Click Show Disabled Devices and Show Disconnected Devices.

      Disabled and disconnected devices shown in the Sound window

    3. If the microphone is listed as Currently unavailable or Not plugged in, disconnect it, and then reconnect it to the port.

      If the device you want to use contains a small circle with an arrow pointing down, the device is disabled. To enable the device, right-click the device name, and then select Enable.

  5. Select the microphone you want to use, and then click Set Default to make this device the default audio input device.

    Set Default option in the Sound window

  6. With the device still selected, click Properties.

  7. In the Properties window, click the Levels tab.

    Levels tab

  8. If the Mute button is on, click it to unmute. The volume button should display as a blue speaker icon .

  9. Use the slider bar to raise the volume level to at least 75.

  10. If Microphone Boost is available, adjust it to +20.0 dB.

  11. Click OK to save changes.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

I am an HP Employee

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