Bang and Olufsen Audio Control missing

[Manlikeralph]

I somehow accidentally deleted the bang and olufsen software from my laptop and I am trying to reinstall it. I've searched all over the internet but I'm yet to find a way to reinstall it. Need help please @DavidPK

[DavidPK]

@Manlikeralph 

Try the following.

Download the Realtek HD Audio installer on the link below and save it to your Downloads folder.

https://ftp.hp.com/pub/softpaq/sp81001-81500/sp81180.exe

When done, hold down the Windows key and press R

Into the Run window, type devmgmt.msc and hit enter.

In Device Manager, expand Sound, Video and Game Controllers.  Right click the Realtek device and select Uninstall - you should also get a prompt to remove the current driver, tick the box to allow this and then proceed with the uninstall.

When complete, restart the notebook.

When windows has reloaded, open your Downloads folder, right click on the Realtek installer and select 'Run as Administrator' to start the installation.  When this has completed, restart the notebook again and let windows fully load for a few minutes before checking.

Regards,

DP-K

[banhien]

@Manlikeralph @DavidPK 

May I add one more thing: The Bang and Olufsen Audio Control is now hidden under HP Audio Switch icon as shown

         

Regards.