Bang and Olufsen (B&O) app disappeared

[Volflek]

The B&O equalizer disappeared after an update (not shure if it was caused by the windows update or the HP drivers update from HP Support Assistant 'couse they were done at the same time). I tried updating (manualy) to the latest drivers available in the official page, but it didn't work. Is there a way of installing the B&O app individually?

[banhien · Accepted solution]

@Volflek

My loaner had same problem and what I did:

(a) Download the following audio software (probably you already downloaded)

       https://ftp.hp.com/pub/softpaq/sp88001-88500/sp88302.exe

(b) Uninstall Realtek High Definition driver under Sound in Device Manager

(c) Reboot machine

(d) Right click downloaded file and run as administrator,

(e) Reboot machine. Now I have diffetent icon but it works the same as before

                 

Regards,

[Volflek]

"(b) Uninstall Realtek High Definition driver under Sound in Device Manager" Do yoiu mean this one?

[banhien]

@Volflek

Yes, looks like driver on your machine is very old. Đi you upgrade/downgrade your machine ?

Regards.

[Volflek]

Yeah, I think that happened as a result of me trying to figure out how to solve it by myself (I searched in the community for the problem and all I could find was old solved posts so I installed the (old) drivers they recommended), I'm not really sure if it was that though. However, you were right, it's solved now. Thank you very much! 

[Shahul19]

Hi. can u give me the details or link for the drives. I also facing same problem , B & O play is missing in HP Audio switch.

[Volflek]

Just uninstall your current drivers, restart your pc, and then install this https://ftp.hp.com/pub/softpaq/sp88001-88500/sp88302.exe. The app icon won't appear though, to access the B&O app you have to go to the tasktbar tray, click on the audio icon and then on audio control.

[Alvesman]

Followed instructions. No solution.

By the way, The app went away after windows update decided to install "new drivers".

Besides the drivers linked here, I tried the one on

https://support.hp.com/pt-pt/drivers/selfservice/hp-pavilion-14-ce0000-laptop-pc/20283999/model/2234...under "audio"

Why won't hp just publish with MS the correct drivers?

This is very disappointing. I regret my purchase.

[banhien]

---

@Alvesman wrote:

.. Why won't hp just publish with MS the correct drivers?

This is very disappointing. I regret my purchase.

---

@Alvesman 

Wering interesting thought. Someone breaks in your house to steal or destroy your contents, will you report this to police or builder?

You have to call builder or handyman to help you, they may come before you ask when your house was burnt down.

Regards.

[Alvesman]

To the builder because of crappy door lock.