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‎01-27-2022 02:35 PM

HP Recommended
Product: HP EliteBook 840 G3 Base Model Notebook PC
Operating System: Microsoft Windows 10 (64-bit)

Bang and olufsen audio control panel is not working, the control panel only shows black screen and unresponsive. Speakers and microphones are functional but the bang and olufsen is not working. Tried to uninstall/reinstall the drivers and  control panel, but with no success.

3 REPLIES 3

‎01-27-2022 02:41 PM

HP Recommended

@drewrgb 

 

Hope the following software works

 

            https://ftp.hp.com/pub/softpaq/sp119001-119500/sp119373.exe

 

or you have to use older version

 

           https://ftp.hp.com/pub/softpaq/sp111001-111500/sp111438.exe

 

Regards.

BH
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‎01-27-2022 10:09 PM

HP Recommended

I installed both the driver versions you recommended, but still the Bang and Olufsen Audio Control Panel is black. Maybe it is caused by display configuration issues or the like?

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‎01-28-2022 10:22 PM

HP Recommended

@drewrgb 

 

Please try a CLEAN install

 

(a) Open Device Manager,

(b) Locate Sound and expand it,

(c) Right click Conexant ISST Audio and select uninstall,

(d) Reboot machine,

(e) Install downloaded driver/software last time.

(f) Reboot again

 

Hope this helps.

 

Regards.

 

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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