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‎04-16-2020 07:45 AM

HP Recommended
Product: HP Spectre x360 Convertible 13-aw0xxx
Operating System: Microsoft Windows 10 (64-bit)

My laptop's speaker has a crackly, broken sound. Does that have to do with the Bang and Olufsen app? Every time I try to open the app it says 'Can't connect to RPC service'. What does that mean and how do I resolve the issue?

 

Thanks in advance for the help.

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-19-2020 02:46 PM

HP Recommended

@BettinaJean Welcome to HP Community!

 

I understand that you are getting an error that can't connect to the RPC service message.

 

Do not worry. I will try to fix the issue.

 

Please download and do a clean install (uninstall old Realtek from Sound, reboot and install new software) the following software

 

   https://ftp.hp.com/pub/softpaq/sp95501-96000/sp95914.exe

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

View solution in original post

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1 REPLY 1

‎04-19-2020 02:46 PM

HP Recommended

@BettinaJean Welcome to HP Community!

 

I understand that you are getting an error that can't connect to the RPC service message.

 

Do not worry. I will try to fix the issue.

 

Please download and do a clean install (uninstall old Realtek from Sound, reboot and install new software) the following software

 

   https://ftp.hp.com/pub/softpaq/sp95501-96000/sp95914.exe

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

Was this reply helpful? Yes No
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