Bang and Olufsen eq not working

[Josh4321]

Hi,

My HP Spectre 360 Laptop is running windows 10 (64bit) and has the Bang & Olufsen package. The problem im having is while listening to audio through external speakers or headphones, the Bang & Olufsen 10 band EQ does not work. You can move the different levels up and down with no change to the music.  Please help.

-Josh

[The_Fossette]

@Josh4321,

Welcome to the HP Support Community!

I recommend you uninstall the audio driver from the device manager and then download and install it from the below link and check if it helps.

https://support.hp.com/in-en/drivers

Here is how it is done.

1. Type "Device Manager" into the search field to open the device manager console.
2. Expand the node that represents the type of device that you want to uninstall, right-click the device entry, and click Uninstall.
3. On the Confirm Device Removal dialog box, click OK to start the uninstall process.
4. When the uninstall process is complete, remove the device.

NOTE: On the Confirm Device Removal dialog box, click the Delete the driver software for this device option to delete the driver package that was used for the device.

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!