Bang and olfusen audio control panel Windows 11

[Sukhoi]

Where is the B&O audio control panel in Windows 11?

(Liked I've have the B&O in my hp windows 10)

the Windows app (in the windows app store doesn't work).

Is it in develepoment?

It's a shame, you're in collaboration with B&O whitouth the app for windows 11 like windows 10:

https://support.hp.com/hk-en/document/c05299856

It's just a sticker right now...

[A_Gayathri]

Hi @Sukhoi,

Welcome to the HP Support Community

I understand you are facing an issue with your ictus By HP 16.1 Inch Gaming Laptop PC 16-R0000 (76T03AV)Bang and Olufsen audio control panel Windows 11. Not to worry I will help you to get a resolution to resolve the issue.

go to search and check for "HP audio control" on your Laptop and open the app  (Bang and Olufsen called has HP audio control)

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Sukhoi]

ERROR

PS: I had installed b&o audio control before windows store delete it and I managed to reinstall it:

"impossible to connect to RPC service"

Regards.

[Sukhoi]

SO? Help me please !!!!

[Sukhoi]

Hi

Where, or why, there is not the "hardware support application" software component? In your only one Realtek driver (SP145324)?

[Sukhoi]

I have found a driver installation bug that prevents me from getting B&O audio app working.

I want to talk to a HP employee, not some random non-HP volunteer that is talking on the forum.

There is a HISTORY of HP screwing up your realtek audio driver packages, such as this SP114121 HP realtek audio driver update was released to fix this specific "hardware support application" not installing issue for another HP laptop model.

https://ftp.ext.hp.com/pub/softpaq/sp114001-114500/sp114121.html

REALTEK AUDIO CONSOLE DOES NOT SUPPORT THIS MACHINE

My device manager doesn't have any HP audio/Bang&Olufsen/B&O (they could be under any of these 3 names) "hardware support application" software component.

And that a properly installed HP realtek audio driver should have HP audio/Bang&Olufsen/B&O "hardware support application" software component.

I try to manually installing this HSA setup inf file (within the sp145324 driver) and the "hardware support application" still does NOT installed in my device manager.

[Sukhoi]

HP continues to sell laptops with B&O audio logo, which means that there continues to be a B&O audio app.

Otherwise, It's a scam!

It's like selling a Mercedes AMG, whithout AMG improvements but just the sticker...

At least, HP has to replace the B&O audio app with HP audio app in order for me to be able to actually configure my audio settings.

[A_Gayathri]

Hi @Sukhoi,

Thank you for your response, I really appreciate your efforts. As the issue still persists, I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Sukhoi]

The configuration app is considered to be a "private" app and cannot be searchable in Microsoft store. It is only present when you install your DCH drivers correctly (and then it automatically "bought" the app for you).

You will find 1.8 million results saying that "realtek audio console" is not in the Microsoft Store. They didn't pull the app from the Microsoft Store. It is invisible to people without the proper drivers installed.

https://www.google.com/search?q=realtek+audio+console+not+in+microsoft+store&oq=realtek+audio+consol...

HP continues to sell laptops with B&O audio, which means that there continues to be a B&O audio app.

https://www.hp.com/us-en/shop/pdp/victus-by-hp-gaming-laptop-15t-fa000-6m0v3av-1#techSpecs

Even if he is correct, then HP has to replace the B&O audio app with HP audio app in order for you to be able to actually configure your audio settings.

Hardware support application is the ALL the post 2018 windows DCH driver where ALL the configurations are done via an app from Microsoft Store. It is a Microsoft requirement on all post 2018 windows computers. It is also one of the main reasons why only post 2018 computers are windows 11 upgradeable.

https://learn.microsoft.com/en-us/windows-hardware/drivers/devapps/hardware-support-app--hsa--steps-...

https://www.dell.com/support/kbdoc/en-ca/000134505/what-are-dch-drivers-and-why-do-you-need-to-know-...

This is a very high technical bug that even tech support employees don't have a clue on.

Get a hold of HP media team (youtube, twitter, instagram) and let them know that you may have found a driver bug that prevents the B&O app from installing and direct you to the appropriate people. Escalate, escalate and escalate until you can contact to the correct people.

Read the comments on this youtube video from HP's official youtube channel.

https://www.youtube.com/watch?v=hn3P6eN1oE0