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‎06-21-2023 01:55 PM

HP Recommended

The configuration app is considered to be a "private" app and cannot be searchable in Microsoft store. It is only present when you install your DCH drivers correctly (and then it automatically "bought" the app for you).

 

You will find 1.8 million results saying that "realtek audio console" is not in the Microsoft Store. They didn't pull the app from the Microsoft Store. It is invisible to people without the proper drivers installed.

 

https://www.google.com/search?q=realtek+audio+console+not+in+microsoft+store&oq=realtek+audio+consol...

 

HP continues to sell laptops with B&O audio, which means that there continues to be a B&O audio app.

 

https://www.hp.com/us-en/shop/pdp/victus-by-hp-gaming-laptop-15t-fa000-6m0v3av-1#techSpecs

 

Even if he is correct, then HP has to replace the B&O audio app with HP audio app in order for you to be able to actually configure your audio settings.

 

Hardware support application is the ALL the post 2018 windows DCH driver where ALL the configurations are done via an app from Microsoft Store. It is a Microsoft requirement on all post 2018 windows computers. It is also one of the main reasons why only post 2018 computers are windows 11 upgradeable.

 

https://learn.microsoft.com/en-us/windows-hardware/drivers/devapps/hardware-support-app--hsa--steps-...

 

https://www.dell.com/support/kbdoc/en-ca/000134505/what-are-dch-drivers-and-why-do-you-need-to-know-...

 

This is a very high technical bug that even tech support employees don't have a clue on.

 

Get a hold of HP media team (youtube, twitter, instagram) and let them know that you may have found a driver bug that prevents the B&O app from installing and direct you to the appropriate people. Escalate, escalate and escalate until you can contact to the correct people.

 

Read the comments on this youtube video from HP's official youtube channel.

 

https://www.youtube.com/watch?v=hn3P6eN1oE0

 

1 person found this reply helpful
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‎06-21-2023 06:09 PM

HP Recommended

@Sukhoi 

 

I believe something to do with licensing. Now B&O charges computer vendors to use its software on their machines (old and  new). Computer vendors don't want to pay them A LOT.

 

Regards.

BH
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