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kelvintemp
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Bang n Olufsen speaker doesn't work -- HP Spectre x360

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Spectre x360 15t 2n1
Microsoft Windows 10 (64-bit)

Hi there,

 

I recently purchased an HP Spectre x360 - 15t-df100 CTO. I've noticed that the audio was coming out of the side speaker and not the one in front of the speakers. I've read through multiple threads and updated all drivers to no effect (from Realtek Audio driver install/uninstall to updating Bios (currently f22)). Any idea how can I solve this? This is getting frustrating...

 

thank you,

K

 

5 REPLIES 5
Riddle_Decipher
HP Support Agent
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Message 2 of 6
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@kelvintemp Did you check with a headphone or an external set of speakers to check if that works?

Did you update to the latest drivers from the HP website?

(Click here to find and install, if you haven't)

 

If the issue persists, please try the below steps:

  1. Go to Windows Device Manager > Sound, video and game controllers section.
  2. In the list of audio device drivers, look for Realtek High Definition Audio or Conexant (depending on what driver you have).
  3. Right-click and select Disable. The downward arrow displays on this driver, indicating it is disabled. (NOTE: At this point, you won’t be able to play any music files.)
  4. Right-click and select Update Driver Software.
  5. Select Browse my computer for driver software.
  6. Select Let me pick from a list of device drivers on my computer.
  7. You should see a window that says Select the device driver you want to install for this hardware. NOTE: If you see a window that says something like This is the best driver for this device, exit the window and repeat steps 4, 5, and 6.
  8. In the Model box, highlight High Definition Audio Device (this is the substitute audio device driver) and click Next.
  9. At the Update Driver Warning window, click Yes. You should see a confirmation window with High Definition Audio Device displayed. Click Close.
  10. In the list of audio device drivers in the Sound, video and game controllers section, you’ll notice that the High Definition Audio Device now displays instead of Realtek High Definition Audio.
  11. At the prompt to reboot, click Yes.
  12. Enjoy your music now with no compression

P.S: Welcome to HP Community 😉

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us, 

have a good day, ahead.

Riddle_Decipher
I am an HP Employee

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kelvintemp
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hi Riddle,

 

I followed your steps without any success. 

After I performed Step 9, the driver still reads as "Realtek High Definition Audio." This also means that in Step 10, it still reads as "Realtek High Definition Audio" as opposed to "High Definition Audio Device"

 

Screenshot (1).png

 

I tested the sound and it's still coming out of the side speakers and not the front -- I noticed because I don't feel the vibration from them even at a high volume. Where the speakers not installed? I purposefully purchased this laptop for its quad-speaker option.

 

Is there anything else I can do to fix this?

 

thanks

 

 

 

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Riddle_Decipher
HP Support Agent
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@kelvintemp Install the latest version of the HP Hardware diagnostics (UEFI) on your device using this link: Click here for details

  • Hold the power button for at least five seconds to turn off the computer.
  • Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
  • On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.
  • Click Extensive Test.
  • Click Run once, or Loop until error.
  • While the test is running, the time remaining and test result for each component display on the screen.

If a component fails a test, write down the failure ID (24-digit code) for when you respond back to us.

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

Riddle_Decipher
I am an HP Employee

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kelvintemp
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hi Riddle,

 

I perform the UEFI diagnostics and everything PASSED (see attachment). What is the next step to solve this?

 

unnamed.jpg

 

thank you,

Kelvin

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The_Fossette
HP Support Agent
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@kelvintemp,

 

I recommend you perform a system restore back to the date when both the speakers were working fine.

 

Follow the steps in the below article to perform a system restore.

 

https://support.hp.com/in-en/document/c03327545

 

Let me know how it goes.

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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