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‎08-24-2020 10:47 AM - edited ‎08-24-2020 11:27 AM

HP Recommended
Product: HP Pavilion Notebook 14-al107ne
Operating System: Microsoft Windows 10 (64-bit)

After the recent update of windows 10 version 2004 update,The B&O Play drivers were found missing.They were uninstalled without my notice.I have tried installing the latest realtek audio drivers from the hp support,But no difference.

4 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-28-2020 07:42 PM - edited ‎08-28-2020 07:44 PM

HP Recommended

I have used the HP Recovery manager to Reinstall the previous sound drivers,and it has worked.I recovered the B&O Play  after the reboot.

View solution in original post

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3 REPLIES 3

‎08-26-2020 06:02 PM

HP Recommended

@Stephen1202 Welcome to HP Community!

 

I understand that the Bang olufsen(B&O) drivers are missing.

 

Please click to download the software.

 

https://ftp.hp.com/pub/softpaq/sp88001-88500/sp88302.exe

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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‎08-28-2020 07:42 PM - edited ‎08-28-2020 07:44 PM

HP Recommended

I have used the HP Recovery manager to Reinstall the previous sound drivers,and it has worked.I recovered the B&O Play  after the reboot.

Was this reply helpful? Yes No

‎08-29-2020 09:42 AM - edited ‎08-29-2020 09:43 AM

HP Recommended

@Stephen1202

Thank you for posting back. 

 

I am glad to know that you managed to resolve the issue. Please reach out again for any further assistance.


Have a nice day ahead.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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