• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎08-24-2020 10:47 AM - edited ‎08-24-2020 11:27 AM

HP Recommended
Product: HP Pavilion Notebook 14-al107ne
Operating System: Microsoft Windows 10 (64-bit)

After the recent update of windows 10 version 2004 update,The B&O Play drivers were found missing.They were uninstalled without my notice.I have tried installing the latest realtek audio drivers from the hp support,But no difference.

3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-28-2020 07:42 PM - edited ‎08-28-2020 07:44 PM

HP Recommended

I have used the HP Recovery manager to Reinstall the previous sound drivers,and it has worked.I recovered the B&O Play  after the reboot.

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎08-26-2020 06:02 PM

HP Recommended

@Stephen1202 Welcome to HP Community!

 

I understand that the Bang olufsen(B&O) drivers are missing.

 

Please click to download the software.

 

https://ftp.hp.com/pub/softpaq/sp88001-88500/sp88302.exe

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

Was this reply helpful? Yes No

‎08-28-2020 07:42 PM - edited ‎08-28-2020 07:44 PM

HP Recommended

I have used the HP Recovery manager to Reinstall the previous sound drivers,and it has worked.I recovered the B&O Play  after the reboot.

Was this reply helpful? Yes No

‎08-29-2020 09:42 AM - edited ‎08-29-2020 09:43 AM

HP Recommended

@Stephen1202

Thank you for posting back. 

 

I am glad to know that you managed to resolve the issue. Please reach out again for any further assistance.


Have a nice day ahead.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.