Base System Device missing

[GeorgeRO]

Hi guys,

I have an ProBook 4540s and i have some problems with my sound. The headphones are not working anymore. I'm using Windows 10 Enterprise.

Also i have some problems with Base System Device (error).

Here are the Hardware Ids for those 2 errors:

1.

 PCI\VEN_197B&DEV_2393&SUBSYS_17F6103C&REV_30
PCI\VEN_197B&DEV_2393&SUBSYS_17F6103C
PCI\VEN_197B&DEV_2393&CC_088000
PCI\VEN_197B&DEV_2393&CC_0880

2.

PCI\VEN_197B&DEV_2392&SUBSYS_17F6103C&REV_30
PCI\VEN_197B&DEV_2392&SUBSYS_17F6103C
PCI\VEN_197B&DEV_2392&CC_088000
PCI\VEN_197B&DEV_2392&CC_0880

I hope that you can help me.  

Best regards,

George

[Paul_Tikkanen · Accepted solution]

Hi, George:

You need this driver for the base system devices...

The JMicron Media Card Reader Driver enables the integrated media card slot in supported notebook models that are running a supported operating system.

http://ftp.hp.com/pub/softpaq/sp63501-64000/sp63637.exe

For the audio, the only suggestion I can offer would be to try the W8.1 audio driver from your notebook's support page.

Install and restart the PC.

This package contains the driver that enables the IDT High-Definition (HD) Audio in supported notebook models that are running a supported operating system.

http://ftp.hp.com/pub/softpaq/sp63501-64000/sp63916.exe

[iomare]

Hi,

The drivers which are missing is for the jMicron card reader. These from 8.1 should work:

https://support.hp.com/us-en/drivers

For the sound try uninstalling the audio drivers in device manager and then reboot the PC. They will be automatically reinstalled by Windows.

Let me know,

David

[GeorgeRO]

Thank you for your help.

Windows didn't find any problems with my audio driver even if i delet and reinstal it, but i solved the problem by installing some drivers from Paul_Tikkanen link.

Thank you for your time.

[GeorgeRO]

Hi guys,

it seems that the audio problem persist. I didn't realize until now that i hear at the same time both, the headphones and the speakers too.
The problem is that i can't set just the headphones as default.
Any other solutions?

Thank you.

[Paul_Tikkanen]

You;re very welcome.

Unfortunately, I don't have any suggestions for you to try regarding the audio problem.