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‎07-18-2017 10:37 AM

HP Recommended
Product: HP ENVY TS 17 Notebook PC
Operating System: Microsoft Windows 10 (64-bit)

Due to a recent Windows 10 update, my beats control panel has been disable or simply removed from my computer.  Can someone provide some direction on how to restore my beats audio.

 

Thank you

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-18-2017 11:43 AM

HP Recommended

Hi:

 

Normally reinstalling the W10 IDT audio driver and restarting the PC resolves the problem.

 

That would be the only suggestion I can offer...

 

This package contains the driver that enables the IDT High-Definition (HD) Audio in supported notebook models that are running a supported operating system.

 

http://ftp.hp.com/pub/softpaq/sp63501-64000/sp63555.exe

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5 REPLIES 5

‎07-18-2017 11:43 AM

HP Recommended

Hi:

 

Normally reinstalling the W10 IDT audio driver and restarting the PC resolves the problem.

 

That would be the only suggestion I can offer...

 

This package contains the driver that enables the IDT High-Definition (HD) Audio in supported notebook models that are running a supported operating system.

 

http://ftp.hp.com/pub/softpaq/sp63501-64000/sp63555.exe

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‎07-18-2017 01:26 PM

HP Recommended

This worked thank you.  How can I file this for future updates.  This continues to occur with each update.  Great job resolving issue .  Thank you!

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‎07-18-2017 01:36 PM

HP Recommended

You're very welcome.

 

Just keep the driver file I posted saved somewhere such as in the downloads folder in your user directory, or on a usb flash drive.

 

You can also re-run the driver at any time by going to the following location...

 

C:\SWSetup\sp63555, open the file folder, and run the setup application.

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‎11-04-2017 10:05 PM

HP Recommended

Thank you, Paul!

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‎11-05-2017 06:34 AM

HP Recommended

Anytime!

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