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‎03-14-2019 05:42 PM

HP Recommended
Product: HP ENVY m6-n113dx Notebook PC (ENERGY STAR)
Operating System: Microsoft Windows 10 (64-bit)

I upgraded my computer to windows 10 and did a full clean install. Now I no longer have the beats audio drivers. It's also not in the driver list for my laptop, yet it shows ( beats audio ) on my laptop speakers. Anyone know where to get the driver for my model? I've looked everywhere for 3 days.

5 REPLIES 5

‎03-14-2019 05:56 PM

HP Recommended

@dylan2626 

 

Please download and install

 

   http://ftp.hp.com/pub/softpaq/sp71501-72000/sp71886.exe

 

Regards.

BH
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‎03-14-2019 06:29 PM

HP Recommended

Says the IDT software is not supported.

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‎03-14-2019 06:46 PM

HP Recommended

@dylan2626 

 

Please try older one

 

   https://ftp.hp.com/pub/softpaq/sp63501-64000/sp63555.exe

 

or

 

  https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71717.exe

 

Regards.

BH
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‎03-14-2019 07:33 PM

HP Recommended

This is the error I get from all the links you've given me.

2922af2c06a860dec146df903c082a3a.png

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‎03-14-2019 08:45 PM

HP Recommended

@dylan2626 

 

Ok, your machine does NOT use IDT sound, it actually uses Realtek High-Definition (HD) Audio. It was the Beats stuff have me wrong information. Now try the following driver

 

   https://ftp.hp.com/pub/softpaq/sp93001-93500/sp93151.exe

 

or older

 

   https://ftp.hp.com/pub/softpaq/sp92501-93000/sp92780.exe 

 

Regards.

 

 

BH
***
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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