Beats Audio Pavilion x2

[ddeighty]

I can't find my Beats Audio console anywhere on my Pavilion x2. It was upgraded to Windows 8.1 a long time ago, and not used since. I recently fired it up and realized that there is no Beats Audio console. I've seen other threads related to the same issue, but none have fixes for the Pavilion x2. I've tried to search for it in the start screen but the results come up empty. Please help.

[DavidPK]

Hi,

Can you post back with the full Model No. and Product No. of your x2 series notebook - you can usually get this by holding down the fn key and pressing esc, otherwise see Here for a guide on locating this information.

Regards,

DP-K

[ddeighty]

Yes, of course.

Model: 11-h110nr

Product: E8C14UA#ABA

[DavidPK · Accepted solution]

Hi,

Try the following.

Download the IDT Audio installer on the link below and save it to your Downloads folder.

http://ftp.hp.com/pub/softpaq/sp65001-65500/sp65012.exe

When done, hold down the Windows key and press R

Into the Run window, type devmgmt.msc and hit enter.

In Device Manager, expand Sound, Video and Game Controllers.  Right click the IDT device and select Uninstall - you should also get a prompt to remove the current driver, tick the box to allow this and then proceed with the uninstall.

When complete, download and reinstall the Chipset driver on the following link.

http://ftp.hp.com/pub/softpaq/sp64501-65000/sp64608.exe

When the Chipset reinstallation has completed, restart the notebook.

When windows has reloaded, open your Downloads folder, right click on the IDT installer and select 'Run as Administrator' to start the installation.  When this has completed, restart the notebook and let windows fully load for a few minutes before checking.

Regards,

DP-K

[ddeighty]

It's back and works perfectly! Thank you so much, I appreciate all the help!

[DavidPK]

You're welcome

All the best,

DP-K