Beats Audio configuration issue windows 10

[gsprithvi]

Hi All,

It might seem a redunduent question, but i cant get my Beats audio to work. I have searched the community and found out that sp63555.exe is the driver i need. I was able to install it successfully but its not working as expected. When i open the beats configuration  window Master is set to lowest and when i increase it speaker and headphones becomes low and i am not able to hear anything. Changing the listening experince does not change anything even disabling the beats audio.

Also Beats audio doesn't show in the control panel. 

[Paul_Tikkanen]

Hi:

See if installing this driver and restarting the PC, resolves the problem...

6.10.6492.0

https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71886.exe

Sometimes this driver will set the PC's headphones as the default audio output device, so make sure the PC speakers are set as the default device after you install the driver, and if there is no sound afterward.

[gsprithvi]

Thanks for your reply Paul, tried installing the provided driver still have the same issue. It does not show up in the control panel.

Also if i remember if i increase the volumne beats animation should pop up, but i am getting the default windows volume.

[Paul_Tikkanen]

You're very welcome.

Sorry that driver didn't work for you.

Unfortunately, I don't have any other suggestions for you to try.