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‎07-26-2016 02:57 PM

HP Recommended

My daughter has a HP Envy 15-u011dx x360 64 bit system 8 was on it when she bought it I believe (about 2 years old) and it came with the beats audio software. She had to do a clean install of Windoes 10 but when she went to the HP support site it came up and said there were no drivers or software available for her machine. How is she supposed ot reinstall beats, her toouch pad software and any other software that came with her machine originally came with?

 

 Are these drivers and software available somewhere and if so why, unlike most hardware manufacturers, are they not available on the HP site to HP owner?

 

 

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-26-2016 03:58 PM - edited ‎07-26-2016 03:59 PM

HP Recommended

Hi:

 

The HP consumer PC support site crashed sometime last night or very early this morning.

 

All the drivers and some other info such as specs, manuals, etc are gone from every model's support page.

 

HP is aware of the problem, and is working to resolve it.

 

Since I do not work for or represent HP, I can't tell you when they will have it working again,

 

But once it comes back up, your daugher will be able to install the drivers she needs for her notebook.

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‎07-26-2016 03:58 PM - edited ‎07-26-2016 03:59 PM

HP Recommended

Hi:

 

The HP consumer PC support site crashed sometime last night or very early this morning.

 

All the drivers and some other info such as specs, manuals, etc are gone from every model's support page.

 

HP is aware of the problem, and is working to resolve it.

 

Since I do not work for or represent HP, I can't tell you when they will have it working again,

 

But once it comes back up, your daugher will be able to install the drivers she needs for her notebook.

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‎07-27-2016 07:04 AM

HP Recommended

Good morning:

 

HP has restored the support pages...

 

http://support.hp.com/us-en/drivers/selfservice/HP-ENVY-15-u000-x360-Convertible-PC/6944194/model/72...

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