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‎12-30-2018 07:14 PM

HP Recommended
Product: HP ENVY TouchSmart 17-j173cl Notebook PC (ENERGY STAR)
Operating System: Microsoft Windows 10 (64-bit)

I have been using this Laptop for past 4 years and running great except Audio. Laptop claims to have BEATS audio. But it sounds very basic non-stereo. i installed IDT Hi-def driver too but no luck. It used to have Microsoft Driver before. Any suggestions...

3 REPLIES 3

‎12-30-2018 07:43 PM - edited ‎12-30-2018 07:45 PM

HP Recommended

Hi:

 

The only suggestion I can offer would be to see if installing this W10 IDT audio driver works any better.

 

Restart the PC after installing the driver...

 

6.10.6492.0

 

https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71886.exe

 

Sometimes this driver sets the headphones as the default, so make sure the speakers are set as the default in the control panel if you have no sound after installing the driver.

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‎12-31-2018 12:53 PM

HP Recommended

Thanks Paul,

 

The sound is much better now.. I think i am good with this. Thanks again for the quick reply..

 

Rupesh

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‎12-31-2018 01:00 PM

HP Recommended

You're very welcome, Rupesh.

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