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‎09-10-2022 12:53 AM

HP Recommended
Product: HP Pavilion 15-p027tx Notebook PC
Operating System: Microsoft Windows 10 in S Mode

Hi i am curretly using (Windows 10 Home Single Language 21H2) OS and unable to hear audio from the pc.. after the update i am unable to find beats audio driver and sound controller also, which is frustrating, and on installation this os producing error messages also, please provide any relatable update on this ASAP...

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4 REPLIES 4

‎09-10-2022 01:18 PM

HP Recommended

@meur 

 

Please download and install

 

                https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71717.exe

 

the following newer software may also work

 

                https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71886.exe

 

Regards.

BH
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‎09-12-2022 05:43 AM

HP Recommended

Screenshot (1).png

 

This type of error notification is received on installation of above software. (From both of the links.)

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‎10-06-2022 05:13 AM

HP Recommended

AROUND 25 DAYS, AND STILL I DIDN'T RECEIVED ANY SOLUTION REGARDING MY QUERY. ANYONE READING THIS AND FACES THE SAME ISSUE KINDLY ASK THE OTHER PERSON TO NOT BUY THIS COMPNY PRODUCTS IN THEIR LIFTIME AND MAYBE IN THEIR NEXT BIRTH.. HIGHLY DISSOPOINTED BY (THE VALUABLE) CUSTOMER SERVICE PROVIDED BY SUCH BRAND. I WILL ALSO MAKE SURE NOT TO GO FOR THIS BRAND IN ANY MANNER. KUDOS,,......

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‎11-05-2022 03:57 AM

HP Recommended

Hi @meur,
 

Thanks for writing back. This might require one on one interaction to fix the issue. I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Nal_NR-Moderator
I am an HP Employee

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