Beats audio missing after Windows 10 upgrade

[dklman]

After windows 10 update I have no Beats audio capabilities it's completely missing now.

I ran the HP update utility and says all drivers are up to date.

Then I download the current hp IDT driver sp63555 from HP website

However after time a install this driver I get the message "the hardware detected is not supported by this IDT software package . This Install will be aborted.

 Next, I read online to try to run this install in safe mode, this also did not work.

last, thing tried was try to install in compatibility mode, this also did not work.

I dont understand why the correct driver for my laptop model downloaded from HP website does not detect that my laptop has the correct hardware and won't install

All help would be greatly appreciated.

Thank you

[Paul_Tikkanen]

Hi:

Unfortunately, the latest release of W10 caused any of the previous IDT audio driver fixes to quit working.

The only suggestion I can offer would be to see if this W10 IDT Beats audio driver works for your model.   Install and restart the PC.

6.10.6492.0 Rev.A

https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71886.exe

[dklman]

I tried the recommended sp71886 driver and it produce the same results.

Are there any other recommendation resolutions or work arounds to get back my Beats audio panel and sound.

My laptop now has a very low 1 speaker thin sound and not the quad subwoofers and quad speaker sound that I previously had and the reason for me purchasing this laptop model

[Paul_Tikkanen]

Please post the hardware ID for the IDT audio controller.

It may be listed under the sound, video and game controllers device manager category as a High Definition Audio device.

If there are two of them listed, one will be for the Intel HDMI audio device.

If you are unsure which is which, post the both of them.

What I want to determine is if the specific hardware ID for the IDT audio controller your notebook has, is supported by the driver.

Use this guide for how to find the hardware ID for a device.

https://www.howtogeek.com/193798/how-to-find-drivers-for-unknown-devices-in-the-device-manager/

[dklman]

I think that is the problem, there is no IDT controller listed when I go to the control panel under sound, properties, details, it just displays High Definition Audio Device. 

There are no references to any IDT controller. 

This is the generic Microsoft sound controller, so everything is related to Microsoft files

Microsoft driver version10.0.17134.285 date 8/30/2018

[Paul_Tikkanen]

OK, but we have to see what that High Definition Audio Device is, which is why I asked you to post the hardware ID for it.

If it is the IDT HD audio device without a driver, I need to know if the hardware ID is supported by the driver I posted.

If it isn't the IDT HD audio device, you may have a hardware issue.