cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
Level 1
9 6 0 0
Message 1 of 5
180
Flag Post

Beats is not working windows 10

HP Recommended
pavilion envy dv6 7352er
Microsoft Windows 10 (64-bit)

Beats speakers  not working win10 64 bit , tried win8/8.1 drivers for solution but - seeing beats software but now not hear audio  

4 REPLIES 4
Highlighted
Level 20
Level 20
123,064 113,245 18,229 27,812
Message 2 of 5
Flag Post
HP Recommended

Hi:

 

See if installing this W10 IDT driver from a newer model notebook and restarting the PC resolves the problem.

 

6.10.6492.0

 

https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71886.exe

0 Kudos
Highlighted
Author
Level 1
9 6 0 0
Message 3 of 5
Flag Post
HP Recommended

image.png

 

okey. now working beats. but  have some problems have - as you see picture master not working when scrol it ,hp speakers is down and hasn't sound . 2nd problem when put headphone not start automaticly. when change config to communication headphones that time works headphone . how can resolve those?

 

0 Kudos
Highlighted
Level 20
Level 20
123,064 113,245 18,229 27,812
Message 4 of 5
Flag Post
HP Recommended

Unfortunately, I wouldn't be able to help you with that.

 

I think you are going to have to live with the way it is now.

 

Your notebook is not supported for W10 and that was the only W10 notebook driver released to HP by IDT.

Highlighted
Author
Level 1
9 6 0 0
Message 5 of 5
Flag Post
HP Recommended

okey. thanks

 

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation