• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP ENVY x360 Laptop - 15m-ee0013dx
Microsoft Windows 10 (64-bit)

Almost always on my videocalls, after 2 hours aprox, the speakers crash and start to buzz, I can't mute or down volume, and after 2 or 3 minutes the pc restarts and appears a blue screen with the note "What failed : amdacpbus,sys"

1 REPLY 1
HP Recommended

Just take a spare computer and download windows media creation tool from this link 

https://www.microsoft.com/en-us/software-download/windows10ISO and run it and take a usb storage atleast 8gb . After that take the  computer  in which this error occurs  and connect usb to the computer  and press on 'esc' button and there u will see startup menu then click on the appropriate  button  that leads to system  recovery  and then click on advanced  troubleshooting  and click on repair my computer  with usb/iso image then follow  the on screen  instructions.  Pls  connect  the device to the internet  and the charger until the process  has finally finished and finally install the latest  amd drivers  from  this link https://drivers.amd.com/drivers/installer/20.20/beta/radeon-software-adrenalin-2020-20.10.1-minimals... on ur computer

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.