Bluetooth Audio

[Jlgladden]

THe bluetooth audio connection to any earbuds keeps dropping and is very garbled when it is connected.  I have restarted the laptop, checked for windows updates, and updated the bluetooth driver

[Nal_NR]

Hi @Jlgladden,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are having issues with the Bluetooth audio.

To be able to answer you effectively, we need some information.

May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

[Victor-1981]

Same problem here.

I've a HP EliteBook 845 G8 Notebook PC

I've been trying with updating drivers, uninstalling drivers, disabling some options in drivers, etc.

There is no way I can make it work.

The only solution I found is using Jabra Link 380 for connecting bluetooth headsets, but it does not work with non-Jabra bluetooth headsets.

How to reproduce driver problem: When I use bluetooth audio with microphone in teams or open the menu below

Settings >> Bluetooth & devices >> Devices >> More devices and printer settings

Mouse left button on bluetooth sound device >> Sound settings
Open "Recording" tab

And sound changes completely. It starts having noise, looses clarity, etc.

If I close the window, it comes back.

If I choose a different application window sometimes it comes back too.

I provided more details in some other forums:

Realtek Bluetooth Adapter Broken after recommended Windows 11 23h2 - Microsoft Community

[Fix found!] Bluetooth headphones not working in MS Teams after - Microsoft Community (no fix found for me...)

[Victor-1981]

Errors that might be problematic and I'm seeing around:

Device settings for HDAUDIO\FUNC_01&VEN_10EC&DEV_0285&SUBSYS_103C8898&REV_1000\5&6878457&1&0001 were not migrated from previous OS installation due to partial or ambiguous device match.

Last Device Instance Id: USB\VID_046D&PID_0A0C&MI_00\8&16bc703&0&0000

Class Guid: {4d36e96c-e325-11ce-bfc1-08002be10318}

Location Path: 

Migration Rank: 0xF000FFFFFFFFF122

Present: false

Status: 0xC0000719

[Lachs]

Try a repair with the HP Image Assistant (HPIA).

[Victor-1981]

I bought this USB BT dongle for about 5€ in Alibaba store:

Kebidiu Electronic Store - LJW000383

Then I disabled the Qualcomm FastConnect 6900 Bluetooth Adapter.

And windows detected the new one as Realtek Bluetooth 5.4 Adapter.

And it works like a charm!!