Bluetooth Connected, not playing

[JessScribbles]

I am using an HP OmniBook 7. I got it a couple weeks ago, and from the beginning, my Bluetooth device connects, but refuses to play audio. When I open YouTube, the video will buffer, and then play slowly, without audio. As soon as I disconnect my earbuds, it plays normally through the laptop speakers. No sound works through my Bluetooth earbuds, despite the laptop saying "connected, audio"

I have tested both a Jlab Jbud Pro, and Jlab GOpop+ earbuds, and the same thing happens for both pairs. 

Here are the following troubleshooting options I've tried:

-Disconnecting/reconnecting the earbuds, as well as entirely removing them and rediscovering them from the device. 

-Using the output automatic troubleshooting feature in settings: it tells me that my audio is not responding, it runs and update, and has me restart my laptop. Then, my earbuds will temporarily work, however if I disconnect them and then try to use them again as normal, I have to repeat the same process if I want to use them again. 

- Checking to make sure it isn't mixing up input/output. It's not. 

-Deleting my Bluetooth driver, and then rebooting my laptop and having it reinstall. Didn't work. 

-Called HP support, allowed them to take control of my laptop. They downloaded a BIOS update, and once again it only temporarily fixed the problem. Disconnecting my earbuds and then trying to use them again brought me back to square one. 

-Entirely resetting the laptop. Once again, worked temporarily, but I am back at square one. 

-Other things I've probably forgotten to list

I am at my wits end. I have tried everything possible, and I am still having the exact same issue. Should I just exchange the laptop? I think it must be a hardware malfunction at this point.