Bluetooth Unusable

[Natorade83]

A few days ago, the Bluetooth devices connected to my laptop all stopped working. Audio comes through my laptop speakers just fine and the devices have no problem connecting. Strangely, the only time the audio comes through is whenever I test the microphone of the device. After the test ends the audio stops coming through. I have updated my drivers, uninstalled and reinstalled them, and every other suggestion from the troubleshooter. I ended up resetting my laptop completely, but the problem still persists. I'm starting to believe it might be a hardware issue and that I should get it looked at. Has anyone else experienced this and if so, how was it solved?

[Garp_senchau]

@Natorade83, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Check Bluetooth Audio Profiles (A2DP vs HFP)

It sounds like the Bluetooth headset might be stuck in hands-free profile (HFP) mode instead of stereo audio (A2DP).

Open Control Panel > Hardware and Sound > Sound > Playback tab

Locate your Bluetooth headset (you may see two versions: one as "Headphones" and one as "Headset")

Set the one labeled "Stereo" or "A2DP" as Default

Disable the "Headset" one temporarily

Device-Specific Quirks

Some headsets (e.g., Sony, Bose, Jabra) require a firmware update or specific pairing behavior:

Delete the device from your laptop (Settings > Bluetooth & devices)

Re-pair it, but don’t select any additional options during pairing

Check the manufacturer’s app or site for firmware updates

Disable Hands-Free Telephony

Control Panel > Devices and Printers

Right-click your Bluetooth device → Properties

Go to Services tab

Uncheck Handsfree Telephony

Reconnect device

Update BIOS + Bluetooth Module Firmware

You’re on an HP Envy x360 16-ad0000, so check HP’s support site for:

BIOS update

Bluetooth module update

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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