Bluetooth audio and touchscreen broken

[Minko_T]

I'm having a persistent problem with my HP laptop where the sound won't play through any Bluetooth headphones, even though the laptop says they're connected, and the controls on the headphones (like pause/play) still work. The headphones never appear in the list of sound devices I can select. On top of that, the touchscreen feature on my laptop has completely stopped working, and none of the basic fixes for either issue have helped. I think there's a big, underlying problem with the laptop's sound and input hardware systems that's affecting both functions.

[VikramTheGreat]

Hi @Minko_T,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I can understand how frustrating this is; losing both Bluetooth audio and touchscreen functionality feels like your laptop is slowly shutting down its senses. Since both issues involve input/output hardware layers, it’s likely a deeper driver or system-level problem rather than just a simple setting.

Step 1: Run HP Hardware Diagnostics

• Restart your laptop and press Esc repeatedly → F2 for HP PC Hardware Diagnostics UEFI.
• Run: 
  • Component Test → Audio
  • Component Test → Touchscreen
• If either fails, it confirms a hardware fault.

Step 2: Check Device Manager

• Press Win + X → Device Manager.
• Under Bluetooth, ensure your adapter is listed and enabled.
• Under Human Interface Devices, check for HID-compliant touchscreen. 
  • If missing, that’s why touch isn’t working.
• If you see yellow warning icons, right-click → Update driver.

Step 3: Update Drivers & BIOS

• Go to your model’s HP driver page: 👉 Official HP® Support
• Update: 
  • Bluetooth driver
  • Audio driver
  • Touchscreen driver
  • BIOS
• Restart after updates.

Step 4: Reset Bluetooth Audio Settings

• Go to Settings → Bluetooth & Devices → Audio.
• Remove your headphones → Re-pair them.
• Then check Sound Settings → Output device.
• If headphones still don’t appear, run Windows Bluetooth Troubleshooter.

Step 5: Windows System File Check

• Open Command Prompt (Admin) and run: sfc /scannow
• This repairs corrupted system files that might affect drivers.

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat