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‎03-03-2022 12:56 AM

HP Recommended
Product: HP Spectre x360 Convertible Laptop PC 14t-ea000 CTO
Operating System: Microsoft Windows 11

Bluetooth Headphones and Mouse has problem. The sound is not in-sync to the video. Mouse lags when connected with computer Bluetooth.

Touch-pad works great. Tech support spent 4 hours today and load dozens of drivers. Tomorrow tech support will try to do a factory install. Got tired and ran out of time today.

I discover something new today while looking at videos. I hooked up my Bluetooth headphones and guest what? All devices that use the internal Bluetooth is going to have problems too.

I didn’t try my headphones on my first new laptop computer that I sent back which got replace with this computer. Anyway.

I pause the video and after 4 seconds I started the video again. The sound was not in-sync to the video. So, I play with it. If you pause the video less than 1 second. It will be-in-sync this time. Pause again for 4 seconds, sound not in-sync. Flip Flop.

It acted just like the mouse did. So that tells me it must be the internal Bluetooth module. Just want to let you know I used the Bluetooth headphone on my wife computer, no problem at all.

Both laptop computers are HP Spectre x360 Convertible Laptop PC 14-100. First one was sent back and replace with another one.

Tom

 
 
 
 
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