11-13-2019 11:22 PM
Hi I have an
11-14-2019 07:15 AM
The reason you can't connect to any Bluetooth devices is because your PC does not have the required Bluetooth hardware necessary for Bluetooth connections.
Below is the link to the product specs page for your PC.
If it had Bluetooth, that feature would have been listed along with the 802.11b/g/n (1x1) wireless connectivity specification.
Your PC has the Realtek 8188EE wifi adapter, which is not a combination wifi/Bluetooth adapter.
11-14-2019 03:37 PM
That is correct.
You have two options...
1. You can upgrade the internal wifi card to this model...
Realtek RTL8821CE 802.11 ac 1×1 WiFi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported)
HP Part # L17365-005
HP has this card on backorder for ages now, but you can find the card on eBay.
Below is the link to the service manual where you can find the wifi card removal and replacement procedure.
2. You can purchase an external USB wifi adapter.
I use this one for example...