Bluetooth headphones connected but sound is still coming from laptop speaker

[Underwood1]

my bluetooth headphones are connected with my laptop but the sound is still coming from my laptop speakers. I have literally tried every solution available on internet but still no luck.

[banhien]

@Underwood1 

You can select your headphones as the output sound device

      

You also need to update Sound driver, this should help machine to switch automatically. Sorry, I don't know your machine therefore I can't help further, what is it ?  Please use the following way to find out:

                 How to Find Your HP Laptop Model Number

Regards.

[Underwood1]

Laptop model: Hp pavilion x360-14-ba153cl (Windows 10 pro)

Option of bluetooth headsets doesn't appear when choosing the output. I have updated all drivers and set the bluetooth support service to automatic. Done with every possible solution available on internet. Please guide me, do I need to download any specific driver?

[banhien]

@Underwood1 

I think HP server is down. Sometimes later, please go to the following link to download the latest sound driver and install to your machine

                 https://support.hp.com/au-en/drivers/selfservice/hp-pavilion-14-ba100-x360-convertible-pc/16851098

Regards.

[Underwood1]

I have already downloaded all the required drivers but the problem still exists.

[banhien]

@Underwood1 

You now need driver for the headphones. Does it come with any software ? On my example above Bose has a software for my Bose headphones and I installed it to my machines including this machine.

Regards.

[Underwood1]

No they don't come with any software. They were working fine on my other laptop but not on this one.

[banhien]

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@Underwood1 wrote:

No they don't come with any software. They were working fine on my other laptop but not on this one.

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@Underwood1 

Sorry, you have to talk with its vendor.

Regards.