Bluetooth headphones issues

[JSD11]

I have connected my Sennheiser PXC-550 to my Hp Envy laptop, but Windows 10 does not recognize the headphones as an audio device. Therefore, I am not able to reproduce any audio from the computer to the headphones.

[banhien]

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@JSD11 wrote:

I have connected my Sennheiser PXC-550 to my Hp Envy laptop,...

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@JSD11 

Can you see it display under BT devices, similar to the following image ? If not, they are not connected.

          

Regards.

[JSD11]

Thanks for your answer, now is paired, but it can't be connected to the laptop:

When I click Connect, a message tells that it was not able to connect with the device.

[lmg822]

Why are my sony headphones not showing up as a Bluetooth device?? They are working with my phone, but not my HP laptop

[KrazyToad]

@lmg822

Welcome to HP Community

I have gone through your Post and would like to help

Do you have other Bluetooth devices that are connected to your Laptop?

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

Keep me posted how it goes

Thank you and have a wonderful day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[JSD11]

Thank you for your answer. 

I performed the driver update, and now the headphones are connected to the laptop:

However, neither Windows, nor HP Audio Switch recognize the headphones as a reproduction device:

I would be grateful if you could provide me further advice on this issue.

Thanks!

[KrazyToad]

@lmg822

Try creating a New User Account and check if it works on the New Account

Link: https://support.microsoft.com/en-in/help/4026923/windows-10-create-a-local-user-or-administrator-acc...