Bluetooth not working HP Sleekbook

[Rufus623]

Can anyone tell me why on HP's download software and drivers page there are no drivers found for my laptop? I am trying to fix my bluetooth and everything that I have found says to reinstall the bluetooth driver. 

[Paul_Tikkanen]

Hi:

Your notebook is not supported by HP for W10, so when you use a PC with W10 on it, the pages are designed to load with the operating system detected by the browser.

That is why you get this message...We were unable to find drivers for your product.

Just above and to the left of that message there are two links to click on...

Choose a different product

Choose a different OS

You select the Choose a different OS link, a window will open, you select Windows from the left side of the window and the supported windows version on the right side of the window.

Bluetooth...according to the product specs for your notebook, it did not come with built in bluetooth networking features or that would have been listed along with the 1x1 802.11b/g/n WLAN wireless connectivity specification.

https://support.hp.com/us-en/document/c03900498/

You can add bluetooth by:

Purchasing an external USB bluetooth adapter

Replacing the internal Atheros AR9485 802.11b/g/n 1x1 WiFi adapter with this dual band wifi/bluetooth combo adapter...

Broadcom BCM943228HMB 802.11abgn 2×2 Wi-Fi Adapter, Broadcom Bluetooth 4.0 Adapter   HP part # 730668-001.

You can find that model wifi adapter on eBay, for less than $20.00.  Search by the HP part number, not the model of the wifi adapter.

Below is the link to the service manual, where you can find the wifi card removal and replacement procedure.

http://h10032.www1.hp.com/ctg/Manual/c03660406

[Rufus623]

I have had bluetooth devices hooked up to it before, headphones, xbox one bluetooth controller and it still has the bluetooth feature it just won't let me turn it off or on.  It's just recently that I have needed to used headphones on it and couldn't.

[Paul_Tikkanen]

Even if you are right (which I strongly disagree about, and so does HP), there are no W10 Atheros bluetooth drivers anyway.

So you will have to choose from one of the options I posted earlier.

Every PC has the setting in your screenshot--even ones that have no bluetooth hardware.

You determine whether or not your notebook has bluetooth hardware by looking in the device manager and you will need to see a Bluetooth device category such as in my PC's screenshot below.

I can guarantee you that your notebook does not have the bluetooth device manager category, which means there is no bluetooth hardware installed.